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Policies

At Yooralla, we are committed to providing safety, quality and wellbeing to every person who uses our services.

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At Yooralla, we are committed to providing safety, quality and wellbeing to every person who uses our services.

Yooralla has a comprehensive set of policies established to uphold the wellbeing and safeguards of people with disability.

Your Privacy

Your Privacy

Yooralla strongly believes that the right to privacy of people who use our services must be respected and we embrace the Australian Privacy Principles, the Information Privacy Principles, the Health Privacy Principles and the Commonwealth and Victorian information privacy laws.

Human Rights

Human Rights

Yooralla affirms the United Nations Convention on the Rights of Persons with Disabilities, the United Nations Convention on the Rights of the Children, the United Nations Convention on the Rights of Indigenous Peoples and the Victorian Charter of Human Rights and Responsibilities.

Client Feedback and Complaints policy

Client Feedback and Complaints policy

Yooralla welcomes and values all feedback because it tells us about people’s experiences of the services we provide. Feedback includes complaints, compliments and suggestions.

Our Policies

Your Yooralla Experience Feedback form (PDF, 210.2 KB)PDF210.2 kBfile_downloadRental and Accommodation Charges Arrears (DOCX, 136.3 KB)DOCX136.3 kBfile_downloadClient Engagement and Participation policy (DOCX, 80.6 KB)DOCX80.6 kBfile_downloadClinical Governance policy (DOCX, 126.3 KB)DOCX126.3 kBfile_downloadCompliance policy (DOCX, 141.4 KB)DOCX141.4 kBfile_downloadClient Feedback and Complaints policy (DOCX, 257.8 KB)DOCX257.8 kBfile_downloadClient Related Plans policy (DOCX, 137.5 KB)DOCX137.5 kBfile_downloadDiversity and Inclusion policy (DOCX, 142.9 KB)DOCX142.9 kBfile_downloadGuardianship Administration Decision Making and Consent policy (DOCX, 98.7 KB)DOCX98.7 kBfile_downloadHuman Rights & Responsibilities policy (DOCX, 85.6 KB)DOCX85.6 kBfile_downloadManagement of Client Incidents policy (DOCX, 91.9 KB)DOCX91.9 kBfile_downloadModern Slavery Compliance Statement (PDF, 1.8 MB)PDF1.8 MBfile_downloadPreventing and Responding to Abuse and Neglect - Statement of Intent (DOCX, 118.0 KB)DOCX118.0 kBfile_downloadPrivacy policy (DOCX, 158.6 KB)DOCX158.6 kBfile_downloadQuality and Customer Empowerment policy (DOCX, 81.3 KB)DOCX81.3 kBfile_downloadRecognising and Responding to Changing Support Needs (DOCX, 83.9 KB)DOCX83.9 kBfile_downloadRisk Management policy (DOCX, 177.3 KB)DOCX177.3 kBfile_downloadSupported Decision Making policy (DOCX, 116.7 KB)DOCX116.7 kBfile_downloadWorking with Children Check policy (DOCX, 89.5 KB)DOCX89.5 kBfile_downloadChild Safety and Wellbeing policy (DOCX, 142.9 KB)DOCX142.9 kBfile_downloadOpen Disclosure policy (DOCX, 143.8 KB)DOCX143.8 kBfile_downloadDisability Workers Exclusion Scheme policy (DOCX, 83.8 KB)DOCX83.8 kBfile_downloadCode of Conduct policy (DOCX, 87.0 KB)DOCX87.0 kBfile_downloadDisqualified Carer Check policy (DOCX, 84.0 KB)DOCX84.0 kBfile_downloadPrevention of Fraud and Corruption policy (DOCX, 77.9 KB)DOCX77.9 kBfile_downloadWhistleblower policy (DOCX, 94.2 KB)DOCX94.2 kBfile_downloadNDIS and Managing Conflict of Interest policy (DOCX, 83.7 KB)DOCX83.7 kBfile_downloadImplementing Positive Behaviour Support Policy (DOCX, 140.2 KB)DOCX140.2 kBfile_downloadClient Privacy statement (DOCX, 101.7 KB)DOCX101.7 kBfile_downloadFamily Relationships and Carers Recognition policy (DOCX, 139.2 KB)DOCX139.2 kBfile_downloadEnty, Exit and Relocation policy (DOCX, 146.6 KB)DOCX146.6 kBfile_downloadClient Valuables policy (DOCX, 130.7 KB)DOCX130.7 kBfile_downloadClient Funds policy (DOCX, 135.2 KB)DOCX135.2 kBfile_downloadClient Charter of Rights and Responsibilities (DOCX, 59.3 KB)DOCX59.3 kBfile_downloadRedress Policy (DOCX, 126.0 KB)DOCX126.0 kBfile_download

Translated Resources

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