Information for clients

Feedback and Complaints

If you would like to provide feedback or have a complaint.

NDIS reforms

Improving the NDIS for people with disability

Redress Scheme

Our redress policy serves as a cornerstone of our organisational culture, values and principles which reflect our commitment to zero tolerance to any form of abuse or serious harm.

Disability Health at Yooralla

Our Disability Health team supports clients' health and well-being by connecting them with health services, creating support plans, and providing disability health training.

LGBTIQA+ resources

As an organisation, Yooralla are continuing our journey to help raise awareness and promote inclusivity and support of LGBTIQA+ people with disability.

Acknowledgement of Country

Yooralla acknowledges Aboriginal and Torres Strait Islands People as the Traditional Custodians of the lands across Victoria where our services are located, and pay our respects to ancestors and Elders, past, present and future.

Client Rights and Empowerment

Our Client Rights and Empowerment team are focused on supporting clients who are looking for support to speak up about a topic concerning them, including about something at Yooralla, and be more empowered.

Yooralla Partnership Advisory Committee or YCPAC

YCPAC brings the voices and perspectives of customers to support Yooralla in the provision of support services that respond to the differing needs of our community.

Our commitment to child safety

Yooralla is committed to child safety and creating an organisation where children are safe and happy. Across the organisation our employees and volunteers commit to upholding the child safe standards and respecting children at all times.

Policies

At Yooralla, we are committed to providing safety, quality and wellbeing to every person who uses our services.

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